By Paul Reilly Have you ever used the word just in describing your profession? For example, “I’m just a salesperson.” Or “I’m just a customer service rep.” My basement recently flooded, and the insurance [...]

By Paul Reilly Recently, I was helping my daughter with her spelling homework. I checked her work, and she correctly spelled each word—clearly a gene from her Mom. However, I noticed two words were [...]

By Paul Reilly Have you ever experienced a career-defining moment? A pivotal event that changes everything. I have. And that event taught me an important lesson: You never know who will be in the [...]

By Paul Reilly My daughter and I recently went golfing. Usually, my kids' enthusiasm for golf diminishes around the fourth hole—coincidentally, that's when we head for the snack shop. However, their motivation peaks at [...]

By Paul Reilly There’s a legendary tale about an American officer visiting the British Army before World War II. While observing a British armor battery deploy from their truck, he noticed something peculiar—there were [...]

By Paul Reilly Ferrari has the $3.7 million F80 hypercar. American Airlines created the ConciergeKey service. American Express has the Centurion Card. Consider the fiscal impact of these successful campaigns: The F80 is expected [...]

By Paul Reilly Recently, I met with a firm to improve our digital marketing footprint. During our meeting, his thought-provoking questions challenged me to think deeper about our core mission and how to craft [...]

By Paul Reilly A few years ago, I keynoted a roto-molding event in Vegas. If you were wondering, roto-molding forms large hollow plastic containers or tanks. It’s like baking a hollow chocolate Easter egg [...]

By Paul Reilly For decades, salespeople meticulously reviewed their territories, identified key targets, and scheduled efficient, recurring visits. This approach, often called the "milk run," mirrors the days when milk was delivered to homes [...]

By Paul Reilly During a recent training seminar, a top achiever approached me during the break. His words, though paraphrased, resonated deeply: “Earlier this year, you challenged us to plan every sales call. While [...]