Articles 2017-11-20T12:28:29+00:00

Articles

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How To Add Unexpected Value

By Paul Reilly Hilton is known for their award-winning guest experience. The employees are well trained and empowered to act. I recently experienced this while checking in at a Homewood Suites in Houston, TX. During [...]

Persuasion Is All About Distance

By Tom Reilly Janus, the Roman god of entrances and exits and the namesake of our first month of the year, is often depicted as having two faces—one looking backward and the other looking forward. [...]

Value-Added Selling as a Movement

By Tom Reilly "Tom, what you're really talking about is starting a movement in our company." I heard this in a seminar I conducted in Ireland for a Danish company. The person suggesting this saw [...]

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