Deliver Great Service in Good Times

By Tom Reilly “Too much of a good thing can be wonderful!” —Mae West, actress and comedienne Unemployment is at historic lows. Manufacturing activity is high. Retail sales increases are more than double the inflation [...]

2018-10-24T12:15:35+00:00

How To Add Unexpected Value

By Paul Reilly Hilton is known for their award-winning guest experience. The employees are well trained and empowered to act. I recently experienced this while checking in at a Homewood Suites in Houston, TX. During [...]

2018-09-18T09:47:23+00:00

Persuasion Is All About Distance

By Tom Reilly Janus, the Roman god of entrances and exits and the namesake of our first month of the year, is often depicted as having two faces—one looking backward and the other looking forward. [...]

2018-08-09T13:39:01+00:00